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Crafted Case Studies

From Fragmented Security to ISO 27001 Certification in Under One Year

Building an Enterprise Security Program That Scales with Business Growth

CLIENT OVERVIEW

Industry: Nationwide Electrical Contractor
Employees: 1,000+
Locations: North America

As one of North America's leading electrical contractors, our client supports some of the country's largest commercial, industrial, and infrastructure projects. With continued growth through strategic acquisitions and an expanding customer base that included Fortune 500 organizations, the company recognized that its cybersecurity program needed to evolve rapidly alongside the business. Enterprise customers were increasingly requesting evidence of mature security governance, formal risk management, and internationally recognized cybersecurity practices. Achieving ISO/IEC 27001:2022 certification became more than a compliance initiative - it became a strategic business objective.

THE CHALLENGE

Rapid expansion brought tremendous business success, but it also introduced complexity.

As the organization grew through acquisitions, information security practices developed independently across business units. While security controls existed, they varied significantly from one location to another, making them difficult to manage, measure, and improve.

Policies had evolved organically rather than strategically. Risk assessments were performed inconsistently, asset inventories were incomplete, operational procedures lacked standardization, and evidence required for customer due diligence and certification audits was scattered across multiple departments.

Without a centralized governance framework, maintaining consistent security practices across more than 1,000 employees and multiple locations became increasingly challenging.

At the same time, customers began requiring stronger assurances that sensitive information was being protected through a mature, auditable cybersecurity program. The organization needed more than documentation - it needed an enterprise Information Security Management System (ISMS) capable of supporting continued growth while demonstrating security excellence to customers, partners, and stakeholders.

THE CRAFTED SOLUTION

Crafted partnered with executive leadership to design, build, and implement a

comprehensive Information Security Management System from the ground up,

developing an enterprise-wide cybersecurity program designed to become part of

the organization's daily operations and long-term business strategy. Working

collaboratively with stakeholders across the business, we wrote customized policies,

documented operational processes, established governance structures, and

implemented repeatable procedures that could scale across every business unit.

Knowing that effective cybersecurity extends beyond a single framework, we

incorporated industry-leading practices from multiple standards to build a

comprehensive security program tailored to the organization's environment.

WHAT WE ACHIEVED

Development of a complete ISO/IEC 27001:2022 Information Security Management System (ISMS)
Delivery of over 40 standardized security policies, standards, and documented procedures across multiple business units
Comprehensive asset inventory and asset ownership program
Formalized enterprise risk assessment and risk treatment methodology
Effective, organized vendor and third-party risk management processes
Executive reporting, security metrics, and continuous improvement processes

The result was not simply the ISO 27001:2022 Certification; together we built a mature, scalable security program aligned with the organization's business objectives and positioned the organization to meet the cybersecurity expectations of Fortune 500 clients and other strategic partners.

MEASURABLE RESULTS

Successfully achieved ISO/IEC 27001:2022 certification in under one year
Built a fully documented enterprise Information Security Management System from the ground up
Implemented a formal enterprise risk management program with ongoing risk treatment and executive oversight
Created comprehensive asset inventories with clearly defined ownership and accountability
Improved audit readiness through centralized evidence collection and documented processes
Integrated cybersecurity, business continuity, and payment security best practices into a unified governance framework
Increased customer confidence by demonstrating internationally recognized information security practices
Streamlined responses to customer security questionnaires and third-party assessments
Established a culture of continual improvement through internal audits, management reviews, and measurable security objectives

"Crafted Compliance became an extension of our leadership team. Their expertise and guidance transformed what initially felt overwhelming into a structured, manageable program that ultimately strengthened our business and helped us achieve

ISO 27001:2022 certification and meet the security expectations of our clients"

What can we help you achieve?

Restoring Competitive Advantage Through Global Security Compliance

How a Global SaaS Provider Achieved ISO 27001 and SOC 2 Certifications to Accelerate International Growth

CLIENT OVERVIEW

Industry: SaaS Provider of Payroll, Accounting, Tax, Insurance, and HR Solutions
Employees: 600+
Locations: Offices in North America & India

Customers: Organizations in over 40 countries

As a rapidly growing Software-as-a-Service provider supporting mission-critical financial and human resources operations, our client served customers across North America, Europe, Asia-Pacific, and other global markets. Their platform processed highly sensitive financial, payroll, tax, insurance, and employee information, making trust and information security fundamental to their business.

As customer expectations evolved, enterprise prospects and international organizations increasingly required independent verification of the company's security program through internationally recognized certifications and assurance reports.

Without ISO/IEC 27001:2022 certification and a SOC 2 Type II report, the company found itself at a competitive disadvantage, losing opportunities to competitors that could readily demonstrate mature security governance and operational controls.

THE CHALLENGE

The organization's cybersecurity program had not kept up with business demand, and

lacked the formal governance framework and independently validated assurance required

by today's enterprise customers.

Sales teams frequently encountered procurement roadblocks during security reviews,

while existing customers requested greater transparency into the company's information

security practices. Prospective clients, particularly multinational organizations, viewed

ISO 27001 certification and SOC 2 Type II reporting as baseline requirements rather than

value-added differentiators. Without these credentials, lengthy customer security

questionnaires delayed sales cycles, increased operational overhead, and, in some cases,

prevented the organization from competing for high-value enterprise contracts altogether.

Leadership recognized that achieving internationally recognized security certifications was

no longer simply a compliance initiative; they knew it was essential to protecting revenue,

expanding into new markets, and sustaining long-term growth.

THE CRAFTED SOLUTION

Crafted Compliance partnered with executive leadership to build a comprehensive, scalable information security program that supported both ISO/IEC 27001:2022 certification and SOC 2 Type II assurance.

Rather than addressing each framework independently, we developed an integrated governance model that leveraged the significant overlap between the standards and industry best practices. This approach minimized duplicated effort while creating a sustainable cybersecurity program that could mature alongside the business.

Working collaboratively with business leaders, IT, engineering, operations, and compliance teams across both the United States and India, we helped establish consistent security governance throughout the organization.

WHAT WE ACHIEVED

Design and implementation of a complete ISO/IEC 27001:2022 Information Security Management System (ISMS)
Creation of a fully compliant SOC 2 program that led to a successful Type 2 audit and attestation
Development of a comprehensive Privacy program to address applicable legal and regulatory requirements
Delivery of over 50 globally applicable security policies, standards, and documented procedures
Comprehensive asset inventory and asset ownership program
Unified and documented Secure software development lifecycle (SSDLC) governance
Formalized enterprise risk assessment and risk treatment methodology
Effective, organized vendor and third-party risk management processes
Executive reporting, security metrics, and continuous improvement processes
Protected existing revenue streams while enabling continued global expansion

Crafted Compliance guided the company from initial gap assessment through implementation, internal audits, certification readiness, and external audit support, resulting in successful ISO/IEC 27001:2022 certification and successful preparation for its SOC 2 Type 2 audit. The client immediately realized an increase in new business as a result of this effort.

MEASURABLE RESULTS

Successfully achieved ISO/IEC 27001:2022 certification and SOC2 Audit in under one year
Built a globally scalable Information Security Management System supporting operations across the United States and India
Strengthened customer confidence through internationally recognized security certifications
Positioned the organization to compete more effectively in international markets where independent security certifications are expected
Implemented a formal enterprise risk management program with ongoing risk treatment and executive oversight
Created comprehensive asset inventories with clearly defined ownership and accountability
Improved operational resilience through integrated business continuity and disaster recovery planning
Integrated cybersecurity, business continuity, and payment security best practices into a unified governance framework
Streamlined responses to customer security questionnaires and third-party assessments
Established a culture of continual improvement through internal audits, management reviews, and measurable security objectives

"ISO 27001 and SOC 2 were becoming prerequisites for doing business with many of our largest customers. Crafted Compliance helped us turn what felt like a major business obstacle into a competitive advantage. Their practical approach allowed us not only to complete two certifications successfully, they also built us into a stronger organization, giving us the confidence to pursue new opportunities around the world."